Services in our UAE region remain affected by the disruptions pending updates from our cloud provider, we continue monitoring the situation Next update expected by Wednesday 4th of March 09:00 CET
Posted Mar 03, 2026 - 09:39 CET
Update
Situation remains the same. Next update expected by Tuesday 3rd of March 09:00 CET
Posted Mar 02, 2026 - 14:25 CET
Update
We are continuing to monitor for further changes; next update will be provided by 14:00 CET
Posted Mar 02, 2026 - 11:40 CET
Monitoring
We are experiencing an issue on the HxDR platform API beginning at Sunday, March 1st, 10:46 PM PST
The issue only affects the server in UAE (me-1)
As we do not expect quick resolvement we have decided to re-route customers affected to our main server (eu-1). Users in the countries listed below are now directly communicating with eu-1 instead of me-1.
Diagnosis: Customer's from countries usually using me-1 experience following: - Higher latency and therefore less fluent behavior of the applications connected to HxDR API - Data streaming and download of assets stored in me-1 are not expected to work at the moment - New data uploads are not possible Workaround: None at this time.
Posted Mar 02, 2026 - 09:03 CET
This incident affects: EMEA (UAE) (RCS Login Page, User API, Project/Asset API, Catalog API, Asset Streaming).