by Hexagon
Update - Services in our UAE region remain affected by the disruptions pending updates from our cloud provider, we continue monitoring the situation
Next update expected by Wednesday 4th of March 09:00 CET

Mar 03, 2026 - 09:39 CET
Update - Situation remains the same.
Next update expected by Tuesday 3rd of March 09:00 CET

Mar 02, 2026 - 14:25 CET
Update - We are continuing to monitor for further changes; next update will be provided by 14:00 CET
Mar 02, 2026 - 11:40 CET
Monitoring - We are experiencing an issue on the HxDR platform API beginning at Sunday, March 1st, 10:46 PM PST

The issue only affects the server in UAE (me-1)

As we do not expect quick resolvement we have decided to re-route customers affected to our main server (eu-1). Users in the countries listed below are now directly communicating with eu-1 instead of me-1.

Diagnosis: Customer's from countries usually using me-1 experience following:
- Higher latency and therefore less fluent behavior of the applications connected to HxDR API
- Data streaming and download of assets stored in me-1 are not expected to work at the moment
- New data uploads are not possible
Workaround: None at this time.

Mar 02, 2026 - 09:03 CET

About This Site

Here you can see the Health Status of HxDR. HxDR is Hexagon‘s cloud-based visualization and collaboration platform for spatial data and services. It is a space where the concepts that transform the way we live are placed within accurate digital representations of the real world.

The global status provides an overview across all our regions, for specific locations please expand the region you are interested in.
We run a production release every Monday between 10:00 - 11:00 CET, our aim is to not impact any end customers, however, intermittent issues might occur.

Any major or impactful issues related to the release or otherwise will be reported on this page.

RCS Login page - Global Status Operational
90 days ago
100.0 % uptime
Today
HxDR Data Catalog - Global Status Operational
90 days ago
99.86 % uptime
Today
Shop API - Global Status Operational
90 days ago
99.98 % uptime
Today
User API - Global Status Operational
90 days ago
99.84 % uptime
Today
Project/Asset API - Global Status Operational
90 days ago
99.83 % uptime
Today
HxDR Documentation Page Operational
90 days ago
100.0 % uptime
Today
Processing API Operational
90 days ago
100.0 % uptime
Today
Status per Region Operational
EMEA (Ireland) Operational
90 days ago
99.99 % uptime
Today
RCS Login Page Operational
90 days ago
100.0 % uptime
Today
User API Operational
90 days ago
99.99 % uptime
Today
Project/Asset API Operational
90 days ago
99.97 % uptime
Today
Catalog API Operational
90 days ago
100.0 % uptime
Today
Shop API Operational
90 days ago
100.0 % uptime
Today
Asset Streaming Operational
90 days ago
100.0 % uptime
Today
EMEA (UAE) Major Outage
90 days ago
98.61 % uptime
Today
RCS Login Page Partial Outage
90 days ago
99.55 % uptime
Today
User API Major Outage
90 days ago
98.38 % uptime
Today
Project/Asset API Major Outage
90 days ago
98.36 % uptime
Today
Catalog API Major Outage
90 days ago
98.38 % uptime
Today
Asset Streaming Major Outage
90 days ago
98.38 % uptime
Today
North America - (Canada) Operational
90 days ago
99.98 % uptime
Today
RCS Login Page Operational
90 days ago
100.0 % uptime
Today
User API Operational
90 days ago
99.98 % uptime
Today
Project/Asset API Operational
90 days ago
99.95 % uptime
Today
Shop API Operational
90 days ago
99.99 % uptime
Today
Catalog API Operational
90 days ago
99.99 % uptime
Today
Asset Streaming Operational
90 days ago
99.99 % uptime
Today
North America - (US) Operational
90 days ago
99.99 % uptime
Today
RCS Login Page Operational
90 days ago
100.0 % uptime
Today
User API Operational
90 days ago
99.99 % uptime
Today
Project/Asset API Operational
90 days ago
99.97 % uptime
Today
Catalog API Operational
90 days ago
100.0 % uptime
Today
Shop API Operational
90 days ago
100.0 % uptime
Today
Asset Streaming Operational
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Mar 3, 2026

Unresolved incident: Operational issue UAE server.

Mar 2, 2026
Mar 1, 2026

No incidents reported.

Feb 28, 2026

No incidents reported.

Feb 27, 2026

No incidents reported.

Feb 26, 2026

No incidents reported.

Feb 25, 2026

No incidents reported.

Feb 24, 2026

No incidents reported.

Feb 23, 2026

No incidents reported.

Feb 22, 2026

No incidents reported.

Feb 21, 2026

No incidents reported.

Feb 20, 2026

No incidents reported.

Feb 19, 2026

No incidents reported.

Feb 18, 2026

No incidents reported.

Feb 17, 2026

No incidents reported.