Delayed processing in EMEA (Ireland)

Incident Report for Hexagon GeoCloud

Resolved

The incident has been resolved.

Between Wednesday, 2026-10-21 12:52 CEST and 13:15 CEST, asset processing in the EMEA (Ireland) region, which also processes data stored in EMEA (Germany) and EMEA (UK), started with a delay because a capacity limit on our processing infrastructure had been reached.

The limit has been raised, and queued processing jobs were picked up automatically once capacity was available, so there is no need to resubmit them.

GeoCloud login, uploads, viewing and streaming of assets, and processing in the North America and APAC regions were not affected by this issue.

We apologize for the inconvenience.
Posted Oct 21, 2026 - 12:52 CEST