Resolved (11:39 CET): Sign-in and API access are fully restored. We put a workaround in place while the upstream issue is resolved, so you can log in and use the platform as normal again.
If you still have any trouble, please clear your session and sign in again, or reach out to support.hxdr@hexagon.com.
We apologize for the inconvenience.
Posted Jul 16, 2026 - 11:45 CEST
Update
Update: We've identified the cause. Sign-in and API access are affected by a global outage at an upstream provider our platform relies on.
The team is already working on a way to bypass the affected service. We'll post the next update by 12:30 CET.
Posted Jul 16, 2026 - 11:18 CEST
Investigating
We are currently investigating an issue affecting sign-in and API access across the HxDR platform. Users may be unable to log in or use the application at this time.
Our team is actively working to identify and resolve the root cause. We will post an update within 30 minutes.
Posted Jul 16, 2026 - 10:29 CEST
This incident affected: RCS Login page - Global Status, HxDR Data Catalog - Global Status, Shop API - Global Status, User API - Global Status, Project/Asset API - Global Status, and Processing API.